Indonesian fintech company SkorLife has harnessed generative AI to enhance customer service operations, providing personalised financial advice and enhancing credit management.
The platform gives users control over credit data, addressing issues of financial transparency and accessibility in the country.
With the AI-powered conversational interface, the platform provides users with personalised financial advice based on transaction history and spending patterns.
This optimises the company’s resources for further innovations.
It has reduced customer service costs by 50 percent.
Launched in 2022, SkorLife’s app has been downloaded over 1.5 million times, as a comprehensive credit management tool.
The company plans to embrace open banking initiatives.
This system will facilitate data exchange between banks, financial institutions, and third parties, for an integrated financial ecosystem.
It will allow non-financial companies, including e-commerce players like Shopee, Tokopedia, and Bukalapak, to embed customised financial services directly into their platforms.
For instance, consumers could apply for a bank loan directly via Lazada’s mobile app while shopping for their kid’s back-to-school supplies.
SkorLife aims to enhance financial well-being by collaborating with regulatory bodies and financial institutions.