The e-hailing scene in Malaysia is evolving rapidly, and it’s not just newcomers like Bolt shaking things up.
Lalamove, a well-established name in the e-courier sector, has now ventured into ride-hailing with its new Lalamove Ride service—and it’s all available within the same app.
This might be good news for those already familiar with Lalamove’s reliable delivery platform.
From delivering packages to transporting people
Launched in the Klang Valley area, Lalamove Ride lets users book a car ride directly from the Lalamove app.
This single-platform approach merges e-hailing with Lalamove’s courier services, allowing driver partners to toggle between ride requests and deliveries based on demand.
For riders, it means more convenience without the need for multiple apps cluttering up their phones.
Unlike its delivery service with a range of vehicle types, Lalamove Ride currently offers only sedan cars.
But while the options are limited, the ease of accessing both rides and deliveries within one app adds a new level of flexibility. This could attract a segment of users who appreciate the convenience of managing transportation and logistics needs seamlessly on a single platform.
Enhanced opportunities for driver partners
For Lalamove’s driver partners, this venture into e-hailing might be a game-changer. With the dual service options, drivers can boost their earnings by moving between delivery and ride-hailing based on what’s in demand at any given moment.
This flexibility means that during off-peak hours for rides, drivers can stay productive by taking on delivery orders, and vice versa.
As Jane Teh, Managing Director of Lalamove Malaysia, explained, “This expansion provides more earning opportunities for our driver partners. With the option to take on both types of jobs, they can tailor their work hours and preferences to maximise their income.”
This diversification of services can attract a wider driver base, from those who want to primarily drive passengers to those who prefer delivery but would consider taking passengers occasionally.
“By integrating ride-hailing with our existing delivery platform, we are creating a one-stop solution for users while offering a sustainable business model for our drivers,” added Teh.
With this model, Lalamove is not only catering to commuter needs but also enhancing its drivers’ ability to earn.
A seamless user experience
Users can easily switch to the “Ride” tab on the Lalamove app to book a car, input their destination, and confirm vehicle availability.
The app accepts payments via the in-app wallet or cash, and like other e-hailing services, fares can fluctuate depending on peak hours or popular locations.
Users will be glad to know that rates are said to be competitive with other e-hailing services, providing an affordable option for their daily travels.
Lalamove aims to stand out with transparent pricing. Fare estimates appear upfront, which allows users to plan their rides with no unexpected surprises.
This could be a decisive factor for commuters who are budget-conscious but also need a reliable ride option.
Lalamove has also integrated real-time tracking to ensure users can stay updated on their ride’s progress.
Adds new competition and choice for users
Lalamove’s move into e-hailing comes at an exciting time. With the arrival of new players, the market is shifting, offering consumers more options than ever before.
If Lalamove can keep its rates competitive, maintain high service standards, and effectively convey the advantages of its dual-service model, it has a shot at becoming the go-to platform for users who value both delivery and ride-hailing on demand.
However, with competitors old and new such as Grab and Bolt, it will need to work hard to continuously innovate and listen to customer feedback to thrive in this crowded space.
- You can learn more about Lalamove Ride service here.
Featured Image Credit: Vulcan Post and Lalamove