Anyone who sends their car to the manufacturer’s service centre would expect it returned in working order, right?
Instead, a female Malaysian driver, who had just left the service centre, realised the brakes of her new Chery Omada 5 stopped responding while she was driving along the highway.
Yikes!
In a video that has been viewed more than 238,000 times on TikTok since Saturday (Apr 6), she can be heard breaking down as she explained her situation in a shaky voice.
“Do you know how frustrating and scary [it is]?” she ranted.
In the video, the driver also shared that her car was only two months old and already chalked up multiple visits to the service center.
To prove her statement, she pressed down on the brake pedal while the car was in the ‘D’ gear.
The complaint soon reached Chery Malaysia and a statement to the media by its Vice President Lee Weng Hsiang was issued.
“The safety of our customers is our utmost concern, and a courtesy video has been offered to her,” he said.
“We want to emphasise that Chery Malaysia is committed to providing safe and reliable transportation solutions and we are dedicated to ensuring that all our vehicles meet the highest safety standards,” he added.
Netizens responded in the comments shocked over how such a basic safety feature be missing.
“That’s a terrible experience! I don’t blame her for freaking out!” wrote a netizen.
The video on Instagram also attracted multiple comments by alleged Chery drivers complaining about the many issues they faced with their cars.
This isn’t the first time that the vehicle manufacturer has faced complaints over the safety of its products.
Earlier this year in February, Chery Motor Australia recalled nearly 6000 of the Chery Omada 5 due to a manufacturing error that also affected its braking performance.