If you have heard or saw the news, NETS is phasing out its existing card-based ticketing system for adult commuters. That means your NETS FlashPay Card cannot be used for public transport from 1st June 2024.
However, if you are like me that uses the NETS FlashPay card for ERP and carparks, you can continue to use it. And it continues to be able to be used for instore purchases at NETS acceptance points.
For those who are affected, here are some information that you need to take note of.
From 19 January to 18 July 2024: NETS FlashPay cardholders can visit any of the 44 SimplyGo Ticket Offices (formerly known as TransitLink Ticket Offices) to exchange for a NETS Prepaid Card. The remaining value in the card will be refunded and a free NETS Prepaid Card will be issued to facilitate the commuter’s travel.
Before 18 July 2024: If you want a refund on the remaining value in their NETS FlashPay Card, you can do so at SimplyGo Ticket Offices during their operating hours or at local bank ATMs or NETS Customer Service Centre within one year from card expiry.
Below is the official Press Release for more information.
Press Release
NETS rolls out card exchange programme for NETS FlashPay Card as existing card-based ticketing system for adult commuters phases out
From 19 January to 18 July 2024, NETS FlashPay cardholders can visit any of the SimplyGo Ticket Offices to exchange for a NETS Prepaid Card.
SINGAPORE, 9 JANUARY 2023 – Network for Electronic Transfers (NETS) today announced the roll out of a card exchange programme for NETS FlashPay Card, following LTA’s announcement on the phasing out of its existing card-based ticketing system for adult commuters. NETS FlashPay Card, a stored value card, cannot be used for public transport and users of the card will not be able to top up the card at ticketing machines from 1 June 2024 onwards.
From 19 January to 18 July 2024, NETS FlashPay cardholders can visit any of the 44 SimplyGo Ticket Offices (formerly known as TransitLink Ticket Offices) to exchange for a NETS Prepaid Card. The remaining value in the card will be refunded and a free NETS Prepaid Card will be issued to facilitate the commuter’s travel.
Lawrence Chan, Group CEO of NETS said, “We have partnered with TransitLink to offer convenient locations for NETS FlashPay cardholders who wish to exchange their cards for a free NETS Prepaid Card, an account-based card. This exchange programme is in line with LTA’s move towards account-based ticketing to allow commuters to enjoy a seamless transition. Alternatively, they can switch to the NETS contactless ATM card for their transit needs. Cardholders who use NETS FlashPay Card at retail acceptance points or for their motoring needs can still continue to use the card.”
Commuters can link their NETS Prepaid Card to the NETS App and top up on the go, view transaction history, get alerts whenever the card is used, set daily spending limits, remotely lock the card if it is misplaced, and trigger a refund process if required. They can also link their NETS Prepaid Card to the SimplyGo App to see their trip details. Besides its transit use case, NETS Prepaid Card can be used by various family members including dependents such as domestic helpers and elderly, as family expenses can be managed and tracked via the NETS App. With over 130,000 NETS acceptance points in Singapore, NETS Prepaid Card also makes an ideal gift card.
NETS FlashPay Card continues to be valid for instore purchases at NETS acceptance points. Motorists can also continue to use the card or NETS Motoring Card in their current second generation in-vehicle unit (IU) as well as the new on-board unit (OBU) for their parking and ERP payments. The public can identify if they are holding a NETS FlashPay Card, by checking for the NETS FlashPay logo at the bottom right corner of the card face or the back of the card.
Should the public want a refund on the remaining value in their NETS FlashPay Card, they can do so at SimplyGo Ticket Offices during their operating hours before 18 July 2024 or at local bank ATMs or NETS Customer Service Centre within one year from card expiry.
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About NETS
The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers, and banks across the entire payments value chain. Guided by our purpose statement “Connecting Communities, Empowering Lives” we aim to make an impact to the communities we serve.
The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments at more than 130,000 acceptance points in the country. The NETS network also accepts overseas wallets and foreign cards payments which include cards from BCA, MyDebit, RuPay, UnionPay and apps from Alipay+, BHIM, participating Malaysian, and Thai banks, UnionPay and WeChat Pay. NETS is also the issuer of NETS FlashPay Card, NETS Motoring Card and NETS Prepaid Card.
The NETS Group manages and operates Singapore’s clearing and payment infrastructure for core electronic transfer services FAST, Interbank GIRO, eGiro and PayNow. It is the market leader providing payment and clearing solutions (Real-Time Gross Settlement system and Cheque Truncation System) in the region. NETS is a member of the Asian Payment Network and a council member of UnionPay International. For more information on the NETS Group, please visit www.nets.com.sg.